Customer Engagement Platform

Name: Customer Engagement Platform
SKU: 529
Price: 35.00 USD
Availability: InStock

Manage conversations with your clients from one place only. Email, WhatsApp, Facebook, Instagram, Twitter, Telegram, Line, SMS, and many others by using API. Build a real multi-channel marketing strategy to enhance your visibility, improve customer engagement, optimize your customer journey, make data-driven decisions, and keep your flexibility for the future.

$35/mo. for unlimited users and channels

Here is our managed Customer Engagement Platform. This platform allows companies to build truly multi-channel marketing strategies by being present where customers hang out. Many channels will be covered, like Email, SMS, WhatsApp, Facebook, Instagram, Twitter, Telegram and Line. There is also the possibility to cover many other channels using an API. We will host the platform for you so it's perfectly tuned, stable, secure, compliant, and cheaper than you could organize by yourself.

Why choose our Customer Engagement Platform?

Greatly Reduce Costs
Save hundreds per month
Our managed Customer Engagement Platform besides being able to save you hundreds per month will have all the main capabilities of commercial platforms. You will save hundreds per month because we will offer you unlimited channels and unlimited users.
Open Source
Maintain control of your data
With Open Source software your company is always in control. Commercial software is like a black box, you never know what is happening under the wood. On the other hand, with Open Source software your company is free to check, move and change things when in need.
Great Community
Benefit from an open-source community
Chatwoot is an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud, and others. The project is mature and established as the standard by the open-source community. Behind the project, there is an awesome community that keeps the project going forward, helping with the development of code, testing the application, and supporting the community.

How our Customer Engagement Platform will help your company grow?

Our managed multi-channel Customer Engagement Platform is awesome, especially for the added speed that you will have in responding to leads across the various channels. Customers love speed and you will be able to provide them with a seamless experience, and your support staff will be delighted also with the ease of use.

Be present everywhere

Be present everywhere for your customers, whether your customers use WhatsApp, Facebook, Instagram, Telegram, Line, Slack, Email, SMS, or others. Give them a seamless experience in all corners of the digital space.

Enhance your company's productivity

Multi-channel presence is extremely unproductive if done traditionally. With a multi-channel platform that centralizes all your conversations in one place, you will see very considerable productivity gains.

Make use of artificial intelligence

Making use of artificial intelligence LLMs (large language models) will allow your company to have a customer service team with superpowers, as complex questions from customers will be answered in seconds, not in minutes.

Customer satisfaction surveys on autopilot

Customer satisfaction information is the heartbeat of your business. If your customers are happy they will talk positively about it and your company will flourish. If customers are not happy, your company will suffer. Having the information about what customers think will make a huge difference going forward with your company.

Deep insights from all your company's conversations

With the reporting system of the platform, you will be able to gain unique insights. If a product is flagged in many conversations but with few sales being made, you will have one valuable insight. You will have access to indicators like resolution time, first response time, and waiting times across all channels, by agent, by team, by labels, and much much more.

Get your team into collaboration mode

You will be able to share inboxes across various channels and communicate internally with your teammates to resolve customer queries efficiently. Your teams will be able to write private notes and add canned responses so you can provide faster responses to frequently asked questions.

Multi-channel conversations on the go

The platform has mobile apps designed for Android Phones and Tablets and also iPhone and iPad apps so you can talk to your customers easily and on the go.

Multi-channel conversations organized

In the multi-channel conversation world, you will want to have the ability to centralize in one place adding labels to your conversations, write private notes, filter groups into segments, and track & trace account activities with ease across all channels (Facebook, Instagram, WhatsApp, Telegram, Email, SMS and more...)

Integrate with your systems

Integrate with your existing systems by using webhooks/HTTP requests, using no-code tools like Zapier, Make, N8N, or any other API-integrated solutions like Open AI, Google Sheets, Google Analytics, Typebot, and more.

Stay independent

Avoid the lock-in effect by using open-source software. This means that you will not have the locking effect. You will be able to host the software and your data where you want it to.

Customer Engagement Platform Main Features

Website Live Chat

A website live chat that fits your brand. Customize widget colors based on your brand, continue the conversation over email, support emojis and attachments, popout windows for distraction-free messaging, and Multilingual supports 10+ languages.

Multi-channel Inboxes

Connect with your customers through more than one channel. Manage your Facebook page & Instagram DM and see all the conversations from Messenger. Create a business account for WhatsApp, connect it, and start engaging your customers. Use Email, SMS, or others. Build custom channels using API.

Automations

Save time by automating your repetitive tasks and streamlining your workflows. Create your custom automation flow with a set of simple rules. Select a trigger from the drop-down menu, define one or multiple qualifying conditions, and set the desired actions - within minutes.

Integrations

Connect with your favorite applications. Integrate ChatGPT from OpenAI, Google Translate, Dialogflow, Dyte and more.

Labels

Easily organize your conversations with labels. Be better organized about conversations by labeling them for future reference. Create and customize your labels. Instantly label your incoming conversations. Get an overview of your labels.

Teams

Organize your agents into teams. Create internal teams in your account to assign them conversations when working collaboratively. Set up your teams in seconds. Auto-assign your conversations to specific teams. Get Team Analytics.

Contact Notes

Note down important info about your contacts. Never lose sight of your contacts, by simply adding notes to them. Add notes easily, anytime. Rich text formatting. Delete notes later.

Private Notes

Work together with your team to solve customer queries. Privately discuss customer queries with your teammates, before replying to conversations. Easily switch from customer chat to Private Note. Mention your teammates. Format your text, and add attachments and emojis.

Audit Logs

Track and trace account activities with ease. Conduct audits, stay secure, and stay compliant with detailed audit logs. Comprehensive tracking: who, what, when, and where. Tailored tracking for users, accounts, and more.

Conversation Reports

Get detailed insights into your conversations. Track important metrics and KPIs about your conversations. Easy-to-understand data presentation. Filters to see only what you want to see.

Agent Reports

Track your agent's performance, with auto-updating reports. View important KPIs about your agents, right from your Dashboard. Easy-to-understand data presentation. Filters to see only what you want to see.

Label Reports

Your conversations’ health report, filtered by labels. See which labels get the most conversations, and how long it takes to resolve them. Easy-to-understand data presentation. Filters to see only what you want to see.

CSAT Reports

Send and track Customer Satisfaction surveys on autopilot. Communicate, collect feedback, and improve your service to achieve transformative customer satisfaction. Let your customers express themselves with emojis. View and download your CSAT reports.

Team Reports

Track how each of your teams is performing, with auto-updating reports. See which ones get the most conversations, what the resolution times look like, and more. Easy-to-understand data presentation.

Keyboard Shortcuts

Master Keyboard Shortcuts. Work faster, and better, and improve your productivity with Keyboard Shortcuts. Remember one shortcut to see all the others. Do regular actions, quickly.

Bulk Actions

Perform key actions on multiple conversations at once. Enhance your productivity by bulk updating your conversations from the Dashboard. Update multiple or all conversations at once.

Canned Responses

Super quick responses to customer conversations. Super productive agents. Canned responses to frequently asked questions can help you cut down on repetitive conversations and save replies to simple, single-answer questions. Easy and quick setup.

Agent Capacity

Manage your agents’ workload. Set limits to auto-assigning conversations to your agents. Easily set auto-assignment limits.

Communicate with your customers on WhatsApp, hassle-free. Join your customers on the world's most used messaging app with the official WhatsApp integration. Easily manage WhatsApp templates. Say more with rich media types.

Facebook

Stay connected with your customers on Facebook. Connect your Facebook account, and manage your Messenger DMs without leaving the Dashboard. No need to provide FB page access to your agents. Quick and easy setup.

Instagram

Stay connected with your customers on Instagram. Connect your Instagram business account, and manage customer interactions without leaving the Dashboard. Instagram customer service made easy. Quick and easy setup.

Manage your Telegram customer interactions. Connect your Telegram account, and manage your customer messages without leaving the Dashboard. Manage your Telegram inbox easily. Quick and easy setup.

Line

Manage your Line customer interactions. Connect your Line account, and manage your customer messages without leaving the Dashboard. Manage your Line inbox easily. Quick and easy setup.

SMS

Manage your SMS customer interactions. Connect your phone number, and manage your business SMS without leaving the Dashboard. Manage your SMS inbox easily. Quick and easy setup.

Email

Manage your email customer interactions. Connect your email, and manage your threads without leaving the Dashboard. Manage your emails easily. Send emails from the platform. Need to CC/BCC folks? Attach files? Or, add your signature? We support it all.

MONTHLY SUBSCRIPTION

Professional Customer Engagement Platform Managed Hosting for the Enterprise.

Customer Engagement Platform without limits

Companies need to be present where the customer hangs out. With the Customer Engagement Platform, you will be able to be always online on a multitude of platforms, WhatsApp, Facebook, Instagram, Telegram, Line, Slack, Email, SMS, and others. All from one single place so you and your teams stay productive.

Unlimited users and channels for

^$35^/mo.

The package include the following items

Free Onboarding
Email Support
Custom Domain Name
SSL Certificate
Backups